By Grace Vasquez
Here we go again! United Airlines stepped in it after a mom was forced to hold her 2 yr old son in her lap during a three hour flight after she paid for their tickets.
Shirley Yamauchi of Hawaii said flight attendants told her the flight was full and gave her son’s seat to a stand by passenger who paid only $75 for the seat. Yamauchi said she was confused because she paid nearly a thousand dollars for her son’s seat. She tried to get the situation remedied but said she was met with rude unhelpful service. Remembering all the recent incidents on airlines Yamauchi said she didn’t want to press the issue.
United Airline eventually admitted that Yamauchi’s son should have kept his seat and issued this written statement: “As a result, her son’s seat appeared to not be checked in, and staff released his seat to another customer and Ms. Yamauchi held her son for the flight. We deeply apologize to Ms. Yamauchi and her son for this experience. We are providing compensation as a goodwill gesture. We are also working with our employees to prevent this from ever happening again.”
Yamauchi said the apology was not sufficient and this needs to stop. We all agree. ~grace